Home > Equipment > Telos, I Have A Problem

Telos, I Have A Problem

August 20, 2011

Telos,

I have a problem with a Console Director. I have had this problem for over 2 years now. I have sent the Console Director back for evaluation. You said no problem found. I continue to have problems with it. I get calls at all hours and I explain how to reset it. I am annoyed.

The problem is the Console Director goes dead. Totally blank. To get it back we unplug the Console Director and plug it back in. It is good to go for another random amount of time. We have changed ports on the Studio I/O. We added an in-line power supply. We swapped it with a different room. Ah, a Studio I/O issue?  Oh, swapped that too. Power issues?  New UPS.

I have a new issue that points to the Studio I/O. It spontaneously reboots at random times. Power supply swap. Odd, I have done that before. Problem persists.

I have 7 Studio I/O units and 5 Console Directors. Two of the CDs experience this issue stated. Yes, the second one has gone back, too. No problem found. No other issues with I/Os.

Can anyone draw a line on how all the parts work together?  2101 Hub, I/O, and Console Director?  By the way, I have several Desktop Directors that have no issues, even the one in this particular studio. Another twist. No issue with the Desktop Director.

All this leads to frustration, annoyance, and bewilderment. Anyone out there ever experience something like this?  Is it time to consider a new product?  A different manufacturer?

If I ever figure this out, I will surely follow up. And don’t call me Surely.

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  1. Bill Eisenhamer
    September 11, 2011 at 21:06

    I posted this a couple of weeks ago. I have not heard any response from Telos. I see posts from others on Twitter about the great Omnia, Axia, Telos products, yet I still wonder about reliability and customer service. Sorry dudes, but I am not feeling the love that I once did in the past.

    For those interested, I was a major beta tester for the 100Delta back in the early 90’s. It was an awesome experience. I had a good time working with the units to help improve them. I wish those working with the products the best.

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